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Useful FAQS

1

I'm a new patient. What should I do to prepare for may appointment?

The best way to prepare for your visit with us is to complete all forms (patient history, patient registration, and privacy practices) 48 hours prior to your appointment. You may complete and submit them via the website. You’ll also want to arrive 15 minutes prior to your scheduled appointment time to provide ample time to park and complete the registration process. Our physician’s take pride in staying on time; therefore, we have a strict 15 minutes late policy. If you should arrive 15 minutes or more after your scheduled appointment time, we will make every effort to see you same day; however, we cannot guarantee the same physician or the same day. We frequently have to be rescheduled to another day as our schedules are usually full. We recommend you contact your insurance company an familiarize yourself with your gynecology benefits. It is the patient’s responsibility to know your co-pay, co-insurance, deductible and coverage benefits. We also recommend our patient’s bring a list of covered medication from their insurance company with them to all appointments where you are requesting a prescription, especially for routine medications. We can then determine which medication is best for you at the time of your appointment. If you are requesting a change in medication, we do ask for our patient’s to schedule another appointment, as all medications have different side effects, risks and benefits which need to be discussed in detail. If you bring the list to your initial appointment, we can work together to be sure that the initial prescription is covered by your insurance.

2

Can I bring my child to my appointment?

Our exam rooms are not childproofed and we cannot provide supervision during exams. Infants and toddler are welcome in carriers or strollers or with another person who can provide supervision. We respect parents’ judgment in the case of older children. Children are not permitted to be in the room during any special procedures.

3

Will  you accept my insurance?

We accept most major insurance carriers; however, we recommend that you contact your insurance company to verify participation as our contracts change frequently with little notice from the insurance companies themselves.
Participating Insurance Carriers:            
     Aetna US Healthcare HMO & PPO    
     Blue Cross Blue Shield of VA – Anthem
     Anthem Healthkeepers
     Blue Cross of National Capital Area
     Blue Cross Blue Shield – All States
     CareFirst/BlueChoice
     Cigna HMO and PPO
     Medicare
     Medicaid (we are not currently accepting GYN patients)
     Optima Health
     United Healthcare (PPO, POS Choice Plans and OneNet only, No select or HMO plans)
If you have additional questions about insurance and billing, please see our Insurance and Billing FAQ.

4

What do I do if I have a question or medical emergancy outside business hours or on a holiday?

We have a physician with our practice on call 24 hours a day, 7 days per week. If you are experiencing a life-threatening emergency, call 911 immediately. If you are in labor or have a medical emergency, you call our main number 954-400-1490 to reach the on-call physician. Prescription refills and routine questions are not considered a medical emergency and should be addressed Monday-Friday 7am-5pm. We do charge $75 for non-emergent questions after business hours, which is the patient’s responsibility as insurance companies do not cover non-emergency after hour care.

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